Customer care

Dear T-Mobile:

Can you tell me when my current 2-year contract expires? Thank you.

[signed] Brian Moon

Dear Brian,

Thank you for taking the time to contact T-Mobile Customer Care, my name is James and I would be happy to assist you with your issue. I
understand from your email that you would like to know your contract expiration date. I can appreciate that you might want to have this
information for your own records, or perhaps you are wondering when you will next be eligible for a discounted handset upgrade to replace your
current phone model.

After reviewing your account, I was able to determine that your contract expires on November 28th, 2007. Going forward from this date, your
current plan will continue as it is; but you will no longer be under a service agreement. Brian, in our experience; customers who ask when
their contract expires are sometimes thinking about canceling. As such, I would like to ask you if there are any concerns you have about your
service, or is there any reason you might be considering canceling?

Brian, you might also wish to take advantage of our handset upgrade program; which offers major discounts to our valued customers (like you)
on a new phone if you do wish to renew your contract. You can get an even greater discount by choosing the two year renewal option, and some
of our handsets can even be acquired for FREE! There are several handset models available, and you can view your pricing and renewal
options by accessing your online account at Once you have logged in, you will find a link that says “Upgrade your phone
online” near the bottom left of the page where you can view availability details.

Brian, I also want to take this opportunity to tell you how much we have appreciated having your business since June 21st, 2004. You are
definitely a valued and loyal T-Mobile customer, and we look forward to providing you with several more years of world class service!

Thank you for contacting T-Mobile Customer Care. I hope that this information has helped you Brian. Please, if you have further questions,
feel free to contact us by replying to this email with the case # XXXXXX or you can contact Customer Care by dialing 1-800-937-8997 or “611” from
your handset and pressing ‘SEND’, both calls are free of charge. Our Customer Service representatives are available 24/7 and will be happy to
assist you with all your T-Mobile needs. Thank you for choosing T-Mobile; we appreciate your business and your loyalty.

Best Regards,

James M.
Rep ID# 7######
Web Correspondent
T-Mobile USA

Dear T-Mobile:

Sorry. You no have iPhone. Me want iPhone.

[signed] Brian Moon