Me: I’ve noticed that I’m getting more of these kinds of trouble tickets. It seems to indicate a pattern.
Management: That customer is probably having a problem with X. Contact that customer and have him/her do Y.
Me: …I’ve already talked to that customer. I was trying to bring your attention to the overall pattern.
Management: I am already aware of the pattern and have been working on it for some time.
Me: …so why is the pattern still occurring?
Management: …crickets chirping…